Privacy Collection Statement
This Privacy Collection Statement applies to the collection of personal information from clients of Silver Chain Group Limited and Royal District Nursing Service of SA Limited (Silver Chain Group).
Silver Chain Group respects your privacy. This Statement explains how we will collect, use and store your personal information. It also provides some details about your privacy rights.
We will only collect information which we need to give you the best care. When you become a client of Silver Chain Group, a record is made of:
If you are not able to give us this information yourself, we may need to collect it from someone else who is legally able to give the information to us.
We will keep a health record of the services we provide to you. We will add new information to your record every time you receive services from us.
Your medical history will help us plan safe and effective treatments for you and will mean that you do not always need to repeat tests that you have had before.
Silver Chain Group will record and update information about you in hard copy and electronic form. We will store your health records securely. From time to time, Silver Chain may store your personal information outside Australia. If we do this, we will take reasonable care to ensure that the overseas storer protects your personal information in a secure way.
We have strict policies regarding who may see your personal information. Our Confidentiality policy requires all Silver Chain Group staff to keep all personal information about clients confidential.
Silver Chain Group works closely with other health care providers. From time to time, we may give your information (by telephone, fax or email) to these providers. We need to do this to:
Silver Chain may also use your personal information for research. We will not identify you in our research unless you agree that we can do so.
Silver Chain Group has a Privacy Officer who can answer any questions that you have about how we collect, use and store your personal information. You can contact our Privacy Officer if:
The Privacy Officer can be contacted on firstname.lastname@example.org or on (08) 9242 0242.