Chronic Care Coordination in Victoria
Care Coordination Support Service – a free service for people in Frankston and Greater Dandenong
At Silverchain, we offer a free Care Coordination Support Service to help you manage health conditions such as diabetes, asthma, arthritis, heart or lung disease, cancer, and back issues in between visits to your GP, or to help keep you out of hospital.
How we help:
Working closely with you, your local GP and pharmacy, we provide support depending upon your health, social and wellbeing needs. Our service can include:
- a personalised plan based on your needs and wants
- connecting you to a GP if you don’t have one
- booking appointments for other services and programs and assist with arranging transport to attend them
- helping you with new or more referrals
- fill prescriptions
- finding more social and funding support.
Benefits to you:
Our service is designed to make it easy for you to get the help you need, as we will:
- come to you, so you don’t need to go anywhere
- help you to maintain your health and work towards your health and lifestyle goals
- set everything up so you can maintain your health
- explain medical language and test results to you
- provide you with advice to achieve your goals so you can manage this yourself
- speak to your family members if you want us to, when needed.
- help you with your social and wellbeing needs
- work with you to develop an after hours plan.
How to access our service:
Our service is free if you live in the City of Frankston and Greater Dandenong and have been referred by your local pharmacist or GP. You will need to meet a range of criteria, which your GP or pharmacist can discuss with you.
If you have already been referred and need to contact Silverchain, please call 1300 650 803 and ask for the Care Coordination Support Service.
This service is supported by the South Eastern Melbourne Primary Health Network.
Download a brochure.
If you would like to know more talk to your local GP or pharmacist or call 1300 650 803 and ask for the Care Coordination Support Service.
Find out more, download a brochure today.
Chronic Care Coordination in New South Wales
Our free Chronic Care Coordination Service helps you to manage your long term health conditions such as diabetes, asthma, arthritis, heart or lung disease, cancer, and back issues in between visits to your GP, to help keep you out of hospital.
How we help:
Our team of nurses and allied health professionals will work closely with you and your health care service providers, to provide support depending upon your health, social and wellbeing needs. Our service can include:
- A personalised plan based on your needs and wants.
- Finding other solutions when you face long wait times for the services you need.
- Booking appointments for other services and programs and assist with arranging transport to attend them.
- Help you with new or more referrals.
- Assistance with filling prescriptions.
Benefits to you:
Our service is designed to make it easy for you to get the help you need, as we will:
- come to you, so you don’t need to go anywhere
- explain medical language and test results to you
- help you to set everything up so you can maintain your health and work towards your health and lifestyle goals
- speak to your family members if you want us to, when needed.
How to access our service:
Our service is free if you live in South Eastern NSW and have been referred by your local GP or health care provider. You will need to meet a range of criteria, which your referrer can discuss with you.
If you have already been referred and need to contact Silverchain, please call 1300 320 611 and ask for the SE NSW Chronic Care Coordination Service.
This program is funded by COORDINARE – South Eastern NSW Primary Health Network.
If you would like to know more talk to your local GP or health care provider for a referral or call 1300 320 611. You can also email us by clicking here.
Chronic Care Coordination in Queensland
Complex Care Coordination – Brisbane North (Moreton Bay Region)
We provide a free complex care coordination service for people living with Chronic Obstructive Pulmonary Disease (COPD), Chronic Heart Failure (CHF) or age-related debility in Caboolture and Bribie Island LGAs.
Support for people with complex conditions
The best way to maintain your independence and to continue to stay at home is by getting personalised support to manage your chronic and complex healthcare needs. We know that getting the right support can sometimes be difficult and you may not know who to turn to for help.
Your GP might be talking to you about things like monitoring breathing-related problems, getting your blood pressure down or signs and symptoms of weakness. You might also have lifestyle goals, such as getting out more to do the things you enjoy, play with the kids, or be fit enough to walk your daughter down the aisle. Here at Silverchain, we take the time to really understand your needs and work with you to set up a plan to help you get there.
This free complex care coordination service can:
- Explain medical language and test results
- Work out your goals and a plan to maintain your best health
- Provide advice and information on the services you need to get on top of your conditions
- Speak with your family members on your behalf, when needed
- Coordinate referrals and book appointments for other services and programs
- Find other health care options if you’re getting stuck or having to wait too long for services
- Where required we can help you plan and book your transport so you can get to appointments.
This program is supported by Brisbane North Health Alliance and local GPs in Caboolture and Bribie Island LGAs.
How do I access these programs?
For more details on these programs and how to access them, please call our Contact Centre on 1300 650 803.
If you would like to know more talk to your local GP, contact My Aged Care to find out what is available in your area, or contact our experienced team who are here to help.
Chronic Care Coordination in South Australia
This service is not currently available in South Australia
We deliver this service in New South Wales plus a range of other health care services across Australia. To find out what is available in South Australia call us today.
The personal care service is intended for people who are looking for support to stay independent at home.
Chronic Care Coordination in Western Australia
A free service for people in the City of Wanneroo
Our service is for adults living in the City of Wanneroo who have mental health and/or drug and alcohol issues. You may also be living with long term health conditions such as asthma, back pain, cancer, heart, or lung disease.
Our Care Plan Support and Coordination Service helps you get the most out of your life and stay out of hospital. Working closely with you and your GP we can provide you with the support you need.
We work with you to understand what you would like to achieve with your health and will prepare a Care Plan. Based on your plan, we will connect you to the care and services you need. This can include:
- Providing advice and information on what you need to manage your health well.
- Finding mental health and/or alcohol and other substance use support services.
- Booking appointments for other services.
- Help to find social support like financial, relationship or grief counselling services.
- Finding other solutions when you face long wait times for the services you need.
Benefits to you
Our service is designed to make it easy for you to get the help you need, as we will:
- come to you, so you don’t need to go anywhere
- set everything up so you can maintain your health
- explain medical language and test results to you
- speak to your family members if you want us to, when needed
- arrange transport to your health care appointments
- provide advice to help you achieve your goals.
How to access our service
Our service is free. However, you will need a referral from a GP based in the City of Wanneroo.
You can ask your GP for a referral or we can speak to your GP on your behalf to arrange the referral. There are eligibility criteria for the service, which we, or your GP, can discuss with you.
Ask your local GP based in the City of Wanneroo for a referral to this service.
Alternatively, you can call 1300 650 803 or click here to email us for more information.
