At Silverchain Private Care, we understand that everyone’s health and wellbeing is unique. That's why we offer personalised and comprehensive in-home care services designed to meet your needs today, and tomorrow.
The steps below describe what you can expect when you make the call to talk to our team today.
Step 1
Initial assessment
Your journey begins when you reach out via phone, email, or through our website to discuss your care needs.
Our experienced clinical care managers will make a free, no-obligation consultation time that suits you. During your consultation, we will arrange an initial assessment based on understanding your circumstances, preferences, and the level of care you need.
Step 1
Initial assessment
Your journey begins when you reach out via phone, email, or through our website to discuss your care needs.
Our experienced clinical care managers will make a free, no-obligation consultation time that suits you. During your consultation, we will arrange an initial assessment based on understanding your circumstances, preferences, and the level of care you need.
Step 2
Personalised care plan
Based on your assessment, we will work with you to develop a personalised care plan that outlines the type and frequency of care you need. We will share this with you, to make sure you feel it is right for you.
Step 2
Personalised care plan
Based on your assessment, we will work with you to develop a personalised care plan that outlines the type and frequency of care you need. We will share this with you, to make sure you feel it is right for you.
Step 3
Care Management
Your Clinical Care Manager will work with you to book and coordinate the health or aged care services that suit your routines and lifestyle, while ensuring that you receive the right level of care at the right time.
Our flexible scheduling options are available 7 days a week and include daily, weekly, or occasional visits. You can increase or decrease your services as needed or pause them for holidays or when family visit.
Step 3
Care Management
Your Clinical Care Manager will work with you to book and coordinate the health or aged care services that suit your routines and lifestyle, while ensuring that you receive the right level of care at the right time.
Our flexible scheduling options are available 7 days a week and include daily, weekly, or occasional visits. You can increase or decrease your services as needed or pause them for holidays or when family visit.
Step 4
We come where you need us
Our services can be provided to you at your home, a holiday destination, residential facility or even when you may be visiting family and friends.
Step 4
We come where you need us
Our services can be provided to you at your home, a holiday destination, residential facility or even when you may be visiting family and friends.
Step 5
Continuous monitoring and support
Our clinical care managers will conduct regular assessments to ensure your care plan remains effective and is adjusted when needed.
We can also keep your family, GP or health specialists, informed and involved in your care journey, if you wish.
Step 5
Continuous monitoring and support
Our clinical care managers will conduct regular assessments to ensure your care plan remains effective and is adjusted when needed.
We can also keep your family, GP or health specialists, informed and involved in your care journey, if you wish.
Step 6
Quality assurance
We uphold the highest standards of care delivery, adhering to best practices, national health, and aged care standards, as well as industry regulations.
To help us do this, we welcome your feedback and continuously strive to improve our services to meet your evolving needs.
Step 6
Quality assurance
We uphold the highest standards of care delivery, adhering to best practices, national health, and aged care standards, as well as industry regulations.
To help us do this, we welcome your feedback and continuously strive to improve our services to meet your evolving needs.