Switch to RDNS
You have choice and flexibility when it comes to deciding who provides your aged care through a Home Care Package in Adelaide.
If you’re unhappy with the care you’re receiving with your current provider, or you’re moving to an area that they don’t service, it’s easy to switch to RDNS – and we will be pleased to welcome you!
Before you switch
Check your agreement or contract with your current provider, or give them a call, to check if they:
- have a set notice period before you can move your funds to another provider
- charge an exit fee (if they do, this will likely be taken from your unspent package funds).
Be aware that some providers may also charge a set-up or entry fee to join them. As a not-for-profit, this is not something that we do at RDNS.
The good news is that you don’t need to have another assessment to switch to a different provider.
Making the switch
To switch to RDNS, follow these four simple steps.
1. Contact us for an informal chat
Contact our friendly care team to discuss your needs. During this call we’ll ask you some questions to help us understand your care needs, including the Home Care Package level of care you are receiving.
We’ll listen to what you need and explain all the different services we offer. If you’d prefer to meet us face-to-face, we’ll come and visit you at home free of charge.
2. Contact My Aged Care for your referral code
Everyone receiving a Home Care Package is allocated a referral code which is issued by My Aged Care.
When you switch, your referral code needs to be reactivated to enable us to start providing your services.
You can do this by visiting the My Aged Care website or calling 1800 200 422.
They will ask you for permission to share your information with us, as your new service provider, and provide your code.
3. Let your current provider know you no longer require their services
Now it’s time to let your current provider know. You can do this over the phone or you can advise in writing.
Together, you will agree on a date when your services will finish. This will be based on their notice period.
4. Get your new services set up
Let us know your referral code and the date you’ve agreed with your current provider for your services to end. Then we can start getting everything set up for you.
One of our specialist care co-ordinators will then visit you at home. Together, we’ll design a personalised care plan that’s within your package budget.
We can start your services as soon as your services with your current provider have ended and will make sure you have continuous care.