External advocacy

Throughout Australia there are agencies who provide independent and confidential advocacy services free of charge.

An advocate can provide information, support and assist with complaint processes.

Western Australia

 

Advocare Inc

(08) 9479 7566 or Country Freecall 1800 655 566

Health Consumers Council (WA)

(08) 9221 3422 or Country Freecall 1800 620 780

South Australia

 

Aged Services Rights Advocacy Service Inc

(08) 8232 5377 or Country Freecall 1800 802 030

New South Wales

 

Seniors Rights Service

(02) 9281 3600 or Country Freecall 1800 424 079

Queensland

 

Queensland Aged Care and Disability Advocacy Inc

(07) 3637 6000 or Country Freecall 1800 818 338

Victoria

 

Elder Rights Advocacy

(03) 9602 3066 or Country Freecall 1800 700 600

Complaints agencies

If you have made a complaint and are not satisfied with the process or outcome, you can seek further review. The agencies listed below may be of assistance.

Western Australia

Health and Disability Service Complaints Office

(08) 9323 0600 or Country Freecall 1800 813 583

South Australia

Health and Community Services Complaints Commissioner

(08) 8226 8666

New South Wales

Health Care Complaints Commission 

1800 043 159

Queensland

Office of the Health Ombudsman

133 646

Victoria

Health Complaints Commissioner

1300 582 113

National

For unresolved complaints or concerns about Australian Government funded aged care (such as Home Care Packages) contact Aged Care Complaints on 1800 550 552.

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