Please help us keep everyone safe

Infectious diseases such as flu-like illness including COVID-19 and influenza, gastro and others can make us very sick and can easily spread to others.

At Silverchain we recognise that this is a real concern for our clients, their loved ones and our employees. We at committed to doing all we can to break the chain of infection and protect our clients, employees and others.

What we are doing

  • Reviewing processesAt Silverchain we regularly review our infection prevention and control measures to ensure they are appropriate, evidence-based and meet approved standards. We undertake quality assurance checks to ensure they are being adhered to. 

  • Vaccination: All employees who work with clients are required to be vaccinated and or know their immune status to vaccine preventable diseases including COVID-19, influenza, hepatitis B, measlesmumps, rubella, tetanuspertussis (whooping cough) and chickenpox. This protects you and our employees from acquiring and spreading these diseases.  

  • Staying home if unwellOur employees are not permitted to work when unwell. We have processes in place to ensure we have enough employees to cover shifts. This allows them to get better and prevent spreading their illness. 

  • Client screening: This means that we ask questions before we enter a client’s home or your appointment to one of our clinics. You can still receive your essential services if you are unwell – letting us know if you are feeling unwell allows our team members to assess any risks and wear if required appropriate PPE (eg gown, gloves, mask) to keep them and others safe. Depending on your needs and personal preferencenon-essential services may be rescheduled until you are feeling better. 

  • Employee choice: Even when masks are not mandatory, our employees are allowed to make a personal choice to wear one if it makes them feel safer. We ask that you respect this choice to wear a mask when it is optional.

  • Following regulatory requirements: We continue to follow all advice from the Australian Government Department of Health and Aged Care, as well as individual state government and other approved regulatory requirements.

How you can help

Please take these simple steps to keep us all safe:  

  • Tell us if you are unwell or have been in contact with someone who has an infectious illness such as COVID-19, influenza or gastro. 
  • Remember your hygiene measures – cover your nose and mouth when you sneeze or cough and wash your hands often with soap and running water or use an alcohol-based hand sanitiser. 
  • As an extra precaution and if it makes you feel safer, tell us if you want our employees to wear a mask in your home.
  • Stay informed – follow advice from the Australian Government Department of Health and Aged Care.  

Helpful links

Contact us

Do you have questions or concerns about Silverchain / RDNS Silverchain services in your home? Please contact our team.

By phone:

WA: 1300 650 803

SA: 1300 364 264

NSW: 1300 650 803

QLD: 1300 364 264

VIC: 1300 650 803

Or by email via our feedback form that you can access by clicking here.

If you feel very unwell or are having difficulties breathing, contact 000 immediately.