Terms & conditions

Silverchain Group is a not-for-profit organisation compromising of Silverchain Group Ltd operating in Western Australia, Queensland, New South Wales, Victoria and RDNS Silverchain of SA Ltd operating in South Australia.

All donations to Silverchain Group support the Silverchain Group vision of building community capacity to optimise health and wellbeing for all Australians.

Silverchain Group Ltd expects that anyone making a donation to the organisation will check the payment details before submitting and carefully consider the donation prior to the transaction. If you have made an error or changed your mind about contributing to Silverchain Group Ltd we ask that you notify us within a reasonable time on 1300 650 803 or email fundraising@silverchain.org.au. Official requests for refunds must be in writing via fundraising@silverchain.org.au or to:

Fundraising Department
6 Sundercombe Street
Osborne Park
Western Australia 6017

Silverchain Group Ltd is under no obligation to make refunds and all refunds issued will be at the discretion of Silverchain Group Ltd. All refunds will be dealt with on a case by case basis within 30 days. Refund requests will be fully examined and all genuine errors will be rectified. In the case of a successful refund claim, the original receipt issued by Silverchain Group Ltd will be invalid. Silverchain Group Ltd reserves the right to deduct any costs incurred from a change or mind or error from the refund amount. In the case of an error made by Silverchain Group Ltd, full refunds will be made immediately and all costs borne by Silverchain Group Ltd.

All donations are in AUD.