We understand that everyone is unique, with individual needs and preferences. We'll take the time to help you understand what’s available to you, and the costs involved.

Accessing government-subsidised aged care support requires you to have a My Aged Care assessment in your home or aged care facility. Discover how to register and what to expect at an assessment. 

For most older Australians, the cost of home care is subsidised by the Federal Government. Funding options are determined on an individual basis following an aged care assessment. 

What type of aged care funding are you looking for?

Home Care Packages

Home Care Packages are available in four care levels, determined by an Aged Care Assessment Team (ACAT). Each level comes with a set level of annual funding, which can be allocated to provide the support services needed to maintain your health, social life and independence.

Care management

Care Management is an essential component of every Home Care Package and ensures you receive the appropriate level of support that meets your current and future care needs. Your Care Co-ordinator:

  • works to set up your care and services plan aligned with your personal goals and keeps it within your package budget
  • regularly reviews your care and services plan with you to ensure it suits your needs.
  • ensures your care is culturally safe and identifies and addresses any risks to your safety, health and wellbeing.

Package Management

The Package Management fee covers the costs of administering your Home Care Package including:

  • management of your package funds
  • preparation of monthly statements
  • coordinating services and scheduling workers
  • quality assurance and compliance activities.

Income-tested fees and basic daily fees

These fees are controlled by the government and include the:

  • basic daily fee – this is currently capped at a maximum of 17.5% of the age pension, or $10.49 – $11.71/day depending on your package level. You can choose to pay this fee, or part thereof, depending on the level of care and support that you require.
  • income-tested fee – this is determined by the Department of Human Services based on your assessable income. It does not include the value of your home or other assets.

Cancellation policy

We understand plans change. If you need to cancel your service, please give us at least 24 hours notice. Otherwise a cancellation charge may apply.

External providers

We can engage external service and equipment providers on your behalf if required, provided they meet our standards. We will discuss and agree the cost for these services or equipment where they vary from our price list.

Travel costs

We do not charge a travel cost to come out to your home, or for travel completed within your visit.


If you receive a Home Care Package, you may be eligible for additional supplements. These can be for:

  • specific care needs – such as dementia and cognition support, oxygen or enteral feeding
  • a Veterans’ supplement.

Ask your care co-ordinator about supplements when you meet with them.

Private services

We offer our home care services on a private, fee-paying basis. There’s no waiting list and no need for an assessment which means you can get the care you need right away. Find out more about private services.

Contact us

We have an experienced team who can tell you about our home care programs, and help you understand government funding and whether you are eligible. 

Contact our team 24 hours a day, seven days a week.

Estimating your fees

You can get an estimate of the fees and payments you may be asked to pay for aged care using the My Aged Care fee estimator.