Employment FAQs

Employment FAQs

We understand that applying for a new job can be daunting, so we aim to make the process as simple as possible.

These are some of our most frequently asked questions.

Working in the community

What are the requirements to work in the community?

What are 'working rights' and how do I prove my right to work in Australia?

Work requirements

Do I need a national police certificate (NPC)?

Where can I get a national police certificate?

Can you conduct a criminal history check for me?

What identification can I provide?

What if I have a criminal record?

What is a functional capacity test?

Who needs to do a functional capacity test, and why?

Who conducts the functional capacity test?

The application process

Who can be a referee for me?

Do I need to complete any paperwork for my interview?

What can I expect at my interview?

What type of questions will I be asked in my interview?

What should I bring with me to my interview?

I've had my interview, what happens now?

When do I find out if I've got the job?

 

Working in the community

What are the requirements to work in the community?

To join our team, you must:

As a health care or home care provider, you will also need to fulfill a number of other requirements depending on your role.

Registered nurse (Level 1) or enrolled nurse
  • registered with the National Nursing and Midwifery Board of Australia
  • a full Western Australia driver's licence (without restrictions)
  • a safe and reliable motor vehicle, with third party insurance (as a minimum)
  • at least two years postgraduate clinical experience, or at least 12 months experience following the completion of a Graduate Nurse Program
  • able to complete our functional capacity test.
Allied health professional (physiotherapist, occupational therapist, podiatrist)
  •  relevant qualification in an allied health profession, with the relevant experience
  • registered with the relevant Australian registration authority
  • a full Western Australia driver's license (without restrictions)
  • a safe and reliable motor vehicle, with third party insurance (as a minimum)
  • able to complete our functional capacity test.
Care aide
  • a full Western Australia driver's license (without restrictions)
  • a safe and reliable motor vehicle, with third party insurance (as a minimum)
  • able to complete our functional capacity test
  • Certificate 3 in Home and Communicate Care or Aged Care (desirable)
  • experience in providing personal care (desirable)
  • willingness to complete further training and study.
Home help
  • a full Western Australia driver's license (without restrictions)
  • a safe and reliable motor vehicle, with third party insurance (as a minimum)
  • able to complete our functional capacity test.

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What are 'working rights' and how do I prove my right to work in Australia?

'Working rights' refers to the right to seek and gain employment (paid or unpaid) in Australia. At your interview, you must provide documentary proof that you have the right to work in Australia. Australian citizens can use the following items as proof of working rights:

  • an Australian Birth Certificate
  • an Australian Passport
  • Australian Citizenship Certificate
  • Certificate of Evidence of Australian Citizenship
  • confirmation of electoral role status in Australia

Non-Australian citizens must provide their passport, along with accompanying documentation. If in doubt, please contact us.

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Work requirements

Do I need a national police certificate (NPC)?

All of our employees must have a National Police Certificate. You will need one that is less than six months olf from the start date of your contract, and it must be renewed every three years. 

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Where can I get a national police certificate?

We can carry out a criminal history check on your behalf.

Otherwise, if you would like your own copy of your police certificate and you are in WA, you can get it through your local post office. There is a fee and you will be sent your certificate in the post. If you're not in WA, visit your local police station.

We'll then take a copy of your certificate for our records.

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Can you conduct a criminal history check for me?

Yes, we can. There is no cost involved this way, however we can not provide you with a certificate. 

At the interview stage, we will ask you to complete a consent form allowing us to carry out a check for you. You will also need to provide 100 points of identification.

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What identification can I provide?

If you would like us to conduct a criminal history check on your behalf, you will need to sign a consent form allowing us to do so. You will also need to provide 100 points of identification - original documents that we will photocopy for our records. 

70 point documents

You can use one of the following pieces of primary identification (worth 70 of the 100 points required):

  • passport (current or expired within the last two years, but not cancelled)
  • birth certificate/extract
  • citizenship certificate.

Please note, if you have changed your name from that on the documents you provide (due to marriage etc), the document cannot be accepted as proof of identity unless you also have supporting documentation (such as a marriage certificate) that corroborates your change of name.

40 point documents

You can also use any combination of these secondary identification documents, which must feature your photo and/or signature (worth 40 points for the first, and then 25 points for each subsequent document from this list):

  • a licence issues under Australian law (eg. driver's licence or government-issues licence)
  • government authority or public service employee ID card
  • social security card, health care card, or pension card
  • tertiary education instution ID card.
25 point documents

These additional documents can also be used as long as they show your full name, not just initials (worth 25 points each):

  • a utility bill that shows your current adress (eg. telephone, water, electricity, gas, council rate notice)
  • Medicare card
  • foreign driver's licence
  • passbook, statement or debit/credit card from a bank, credit union or building society (if using multiple of these documents, they must be issues by different financial institutions).

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What if I have a criminal record?

It's important to note that not all offences preclude employment. Applicants who have a criminal record will be assessed on a case-by-case basis. 

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What is a functional capacity test?

As part of our recruitment process, you will have to complete a physical assessment. This includes:

  • a musculo-skeletal assessment that evaluates the condition and functioning of your muscles, joints and bones
  • blood pressure analysis
  • a Body Mass Index assesment
  • a manual handling capability and technique assessment, which looks at your ability to lift and carry
  • an aerobic fitness assessment, testing your resting heart rate, which is then compared with your heart rate after exercise (eg. a step test).

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Who needs to do a functional capacity test, and why?

If you're applying for a role providing direct care to our clients, you will be required to take a functional capacity test to determine your ability to cope with the physical aspects of the role. It's designed to ensure you're able to carry out your job without risking your safety or injury. The test applies to:

  • home help roles
  • care aide/support worker roles
  • registered or enrolled nurse roles
  • allied health professionals, such as physiotherapists and podiatrists
  • care co-ordinator roles.

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Who conducts the functional capacity test?

Your functional capacity test will be conducted by an independent physiotherapist.

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The application process

Who can be a referee for me?

We'll ask you for the contact details of two professional referees - people who have supervised you in your previous employment. At least one should be a recent employer, ideally your current employer.

You should provide their full name, job title, the name of the company where you worked together, and their current phone number and email address. We ask that you contact your referees in advance to ensure they are happy to act as a referee for you.

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Do I need to complete any paperwork for my interview?

You will need to complete a number of forms, some before your interview, including:

  • your application form
  • a pre-placement health questionnaire
  • an immunisation register questionnaire
  • a consent form for a criminal history check.

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What can I expect at my interview?

You will meet a friendly and professional interview panel, generally comprised of two people. Interviews usually last for one hour, although this may vary depending on the role.

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What type of questions will I be asked in my interview?

Your interviewers will ask a range of questions primarily about your skills and experience. We want to make sure you're suited to the role, and vice versa. 

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What should I bring with me to my interview?

We'll let you know what you need to bring when we arrange your interview date and time. Generally, we'll ask you to bring:

  • a copy of your resume
  • proof of citizenship, permanent residency or a valid work visa
  • a driver's licence in your relevant state
  • a national police certificate, if you have one, or 100 points of identification
  • professional registration and qualification certificates
  • contact details for two professional referees
  • any paperwork we've asked you to complete.

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I've had my interview, what happens now?

If you successfully demonstrated that you meet the requirements of the role in your interview, we will then contact your referees. At this stage we will also contact you if you need to complete a functional capacity test

If you are applying for a direct care role and you have worked or been with a patient in a health care environment outside of WA in the past 12 months, we may also contact you to arrange an MRSA test.

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When do I find out if I've got the job?

We will contact you as soon as possible to let you know if you have been successful or not. All offers are subject to a satisfactory national criminal history check or national police certificate.

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