Switch to Silver Chain
On 27th February 2017, the Government made changes to the way in which Home Care Packages are provided. These changes were made to give you more choice and flexibility in deciding who provides your Home Care Package.
If you’re unhappy with the care you’re receiving with another provider or if you’re moving to an area that your current provider doesn’t service, it’s easy to switch to Silver Chain and we’ll be pleased to welcome you.
Before you switch
Be aware of your current provider’s notice period and any exit fees that may apply. A notice period is likely to apply when you leave your package. Some providers also charge an exit fee when you leave a package with them. This fee will be taken from your unspent package funds. You should be able to find information about your notice period and any exit fees in your agreement or contract or by contacting your provider directly.
The good news is that you don’t need to have another assessment to switch to a different provider.
To switch to Silver Chain, follow these four simple steps.
1. Contact us for an informal chat
Contact our friendly, knowledgeable care team to discuss your needs. During this call we’ll ask you some questions to help us understand your care needs. It’d be useful for you to know your Home Care Package level of care when you call us. We’ll give you all the information you need about the services we offer. If you’d prefer to meet us face to face, we’ll come and visit you at home free of charge.
Great news! You’re happy we can meet your needs and you’ve made the decision to switch.
2. Contact My Aged Care for your referral code
Everyone receiving a Home Care Package is allocated a referral code which is issued by My Aged Care. When you switch, your referral code needs to be reactivated to enable us to start providing your services. You can do this by visiting the My Aged Care website or by calling 1800 200 422. My Aged Care will ask you for permission to share your information with us as your new service provider and will provide you with your referral code. We’ll need this a little later.
3. Let your current provider know you no longer require their services
Now it’s time to let your current provider know. You can do this over the phone, or advise them in writing. You will need to agree on a date when services will finish with your current provider. This will be based on your provider’s notice period.
4. Get your new services set up
Let us know your referral code and the date you’ve agreed with your current provider for your services to end. This will enable us to get everything set up for you. One of our specialist care coordinators will then visit you at home. Together, you’ll design a personalised care plan guided by you within your package budget. We can start your services as soon as your services with your current provider end to ensure you have continuous care.
Find out more about Home Care Packages
For more details about Home Care Packages, call us on (08) 9242 0119 (or 1300 650 803 for country callers) to discuss your needs. We’re available 24 hours a day, seven days a week.