Getting started with Health Navigator

Getting started with Health Navigator

Health Navigator is a free program which offers practical assistance and co-ordinated support to people managing chronic conditions and its impact on their day-to-day life.

Health Navigator is offered to people living in the Wheatbelt, South West and Great Southern regions.

To find out who is eligible for the program, see Health Navigator.

For a referral, speak to your general practitioner (GP) or call 1300 650 803 to arrange to speak to a Health Navigator co-ordinator.

Getting started

Once referred the Health Navigator Coordinator will phone you within 10 working days to:

  • talk about your health
  • help you plan to improve your health
  • provide information and advice about local services and how to access them
  • help you arrange any referrals and appointments.

The program is tailored to your personal needs, so you make all the final decisions. You can remain with the program until you are confident in self-managing your health and happy to leave. You can always re-enter the service if needed.


As part of the service, we can help arrange referrals to specialists or service providers who can help you improve your health. This will form part of your My Plan. 

Referrals are only made with your permission.

Frequently asked questions

If I am referred to a service and cannot attend (due to cost, time, distance of travel, no access to public/private transport, no childcare, other reason), what happens next?

We aim to link you with services as close to your home as possible. We’ll discuss the reasons why you were unable to attend and identify solutions for the future.

Who will I be referred to if I need services?

Public and private referrals will be considered, but you decide what best suits your needs and situation.

If I refuse the services and then change my mind, can I be referred again?

Yes, we are here to help.

Assessments and service

The first part of the program is to assess your care needs. To do this we use the Flinders self-management interview tools. These tools enable a holistic assessment of all care needs. This is done over the phone.

Following the assessment, a personalised, goal orientated plan is developed with you. This is called a My Plan.

Your My Plan is about health improvements you would like to make. Other health providers involved in your care may also like to add to the plan in conjunction with you.

Frequently asked questions

What if I don't have a phone?

The Health Navigator service is only delivered by phone and telehealth.

If you do not have a phone you may be able to access the service from your local health centre via telehealth.

How much do services cost?

Health Navigator is a free service, however you may be linked with other services that have a cost associated. It is always your decision whether to proceed.

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