Getting started with Health Navigator

Health Navigator is a free program which offers practical assistance and co-ordinated support to people managing chronic conditions and its impact on their day-to-day life.

Health Navigator is offered to people living in the Wheatbelt and Great Southern regions.

To find out who is eligible for the program, see Health Navigator.

For a referral, speak to your general practitioner (GP) or call 1300 650 803 to arrange to speak to a Health Navigator co-ordinator.

Getting started

Once referred, we will send you a welcome pack, and the Health Navigator co-ordinator will phone you within 10 working days to:

  • talk about your health
  • help you plan to improve your health
  • provide information and advice about local services and how to access them
  • help you arrange any referrals and appointments.

The program is tailored to your personal needs, so you make all the final decisions. You can remain with the program until you are confident in self-managing your health and happy to leave. You can always re-enter the service if needed.


As part of the service, we can help arrange referrals to specialists or service providers who can help you improve your health. This will form part of your My Plan. 

Referrals are only made with your permission.

Frequently asked questions

If I am referred to a service and cannot attend (due to cost, time, distance of travel, no access to public/private transport, no childcare, other reason), what happens next?

We aim to link you with services as close to your home as possible. We’ll discuss the reasons why you were unable to attend and identify solutions for the future.

Who will I be referred to if I need services?

Public and private referrals will be considered, but you decide what best suits your needs and situation.

If I refuse the services and then change my mind, can I be referred again?

Yes, we are here to help.

Assessments and service

The first part of the program is to assess your care needs. To do this we use the Flinders self-management interview tools. These tools enable a holistic assessment of all care needs. This is done over the phone.

Following the assessment, a personalised, goal orientated plan is developed with you. This is called a My Plan.

Your My Plan is about health improvements you would like to make. Other health providers involved in your care may also like to add to the plan in conjunction with you.

Frequently asked questions

What if I don't have a phone?

The Health Navigator service is only delivered by phone and telehealth.

If you do not have a phone, a local support person is identified to liaise with you and support access to the service.

How much do services cost?

Health Navigator is a free service, however you may be linked with other services that have a cost associated. It is always your decision whether to proceed.

Storing and sharing your information

We use an Electronic Client Information Sharing System (CISS) to store your:

  • health summary, personalised health care plan and goals
  • a record of health care providers, location and contact details.
  • brief consultation/progress notes from health care providers
  • results of assessments and investigations.

Please note that you control what goes into your health summary and who can access the information. You can consent to participate in the system and can withdraw from it at any time.

One of the advantages of using CISS is that your health care providers can share information with each other. This makes it easier for them to work together to help you to get your health back on track.

For more information you can access the Client Information Sharing System – Information for clients document (PDF 451KB).

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