Domiciliary Care services
Royal District Nursing Services South Australia (RDNS SA) will be the new provider of all Domiciliary Care services from 1 July 2018.
If you’re a current Domiciliary Care client, please be assured that the services you need and rely on will continue with RDNS SA and it is likely that they will be delivered by many of the same carers that you see now.
Our top priority is providing you with safe, high quality health and home care that will meet your needs, now and into the future.
Why Domiciliary Care services are moving to RDNS SA
In 2017, the South Australian Government decided to transfer the management of Domiciliary Care services to a non-government provider. RDNS SA were chosen as the future provider of Domiciliary Care services.
The State Government made this decision in response to national changes to the Aged Care Sector, and changes to funding arrangements.
The transfer will be finalised by 1 July 2018.
Why RDNS SA was selected
We were selected to become the future provider of Domiciliary Care services because we:
- have the experience and capability to manage and deliver the same services and support you rely on, well into the future
- have a great reputation for providing high quality in-home health and support services
- offer a greater range of services and programs, which means that as your needs change, we can change with them. If they need additional support, we can help them access the care they need.
Our trusted network of skilled health care specialists and dedicated home support staff can provide all the care you need to stay healthy, safe and active in your home and community for as long as you choose.
We work closely with you, your family and your other health care providers to make sure you are safe, comfortable and connected to the services you need, now and as your needs change.
Frequently asked questions for Domiciliary Care clients
I am a current Domiciliary Care client, what do I need to do?
At this stage, you don’t need to do a thing. You’ll receive a letter soon with more information.
A hotline has been set up to answer any queries you may have about transferring to RDNS SA which you can reach on 1800 897 447.
Hardship arrangements will continue for any clients who are experiencing financial difficulty. We will periodically review these to check whether your circumstances have changed and will always talk to you before any changes are made.
For any questions about client fees, please continue to call Domiciliary Care’s Client Fees Office on 1800 110 033.
What is going to happen to Domiciliary Care staff?
We have offered all Domiciliary Care staff employment and we’re pleased that the majority have accepted. This means it’s likely that you’ll keep seeing the same carers when you transfer to RDNS SA.
We support Domiciliary Care’s commitment to minimising any changes to your services during the transfer period. This includes the day and time of services, and making sure staff who visit are familiar with how services are currently provided.
We will also continue to use the same agencies that are used by Domiciliary Care to minimise service changes, for clients and carers.
How will I identify the staff who visit?
Our staff must wear identification when visiting clients in their home, including a name badge with photo ID. Most will wear uniforms and arrive in a car that has RDNS SA branding on it.
Can I keep using equipment provided by Domiciliary Care?
If you have equipment items on loan from Domiciliary Care, these loan arrangements will continue when services transfer to RDNS SA.
For equipment breakdown or repairs you can continue to call the Domiciliary Equipment Service number on the label located on the equipment item.
Who do I contact?
If you are a Domiciliary Care client or carer, you can continue to discuss services, or make changes to service arrangements, before and after the transfer using the current phone number – 1300 295 673.
You can also contact RDNS SA for help or details on any of our services – we’re available 24 hours a day, seven days a week:
Phone: 1300 364 264
RDNS SA is part of the Silver Chain Group which also includes Silver Chain in Western Australia, Queensland, Victoria and New South Wales.