I've been assessed. What's next?

Once you have received your ACAT approval for a Home Care Package, you will be placed in the national queue by the Government.

If you’re happy to wait, when you reach the top of the queue, you will receive a letter including your unique referral code. Contact us directly with your referral code to arrange your care.

Set up your Home Care Package

Once you’ve given us a call with your unique referral code one of our specialist care team members will visit you at home to understand your needs and work with you to coordinate your support. Together we will design a care plan guided by you, and from here your services will commence.

Building a relationship and getting to know you is important to us. It means that as your needs change, we can change with you. If you need additional support, we can review your care plan at any time. 

Why choose us? 

We’ve kept more people at home than any other provider

With over 120 years’ experience keeping our clients healthy and happy at home, trust us to take the best care of you. 

A specialised highly skilled care team

Our specialist care team is made up of nurses, occupational therapists, palliative care, support workers and volunteers. This team enables you to continue living at home and connected within your community.

All the care you need to stay at home

We offer a comprehensive range of in-home health and home care services, from household help to medical assistance.

A tailored, personalised service

We’ll take time to get to know you, understand your needs, and provide advice to help you make informed decisions.

Clients first

As a not-for-profit organisation, we focus on providing quality care, and putting our clients first.

Around the clock support

Our contact centre operates 24 hours a day, 7 days a week to answer your questions or help you with any urgent support needs.

Get started today

Give us a call on 1300 364 264 to get started. We’re available 24 hours a day, seven days a week.

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