Community Palliative Care Service (Western Sydney)

We provide community-based palliative care to the Western Sydney region in partnership with the Western Sydney Local Health District.

We support people with a life-limiting illness or complex needs, so they can remain at home through a network of clinical and social care.

This specialist service is based on our best practice model that has been operating in Perth for almost 40 years.

Services are available to people living in the local government areas of:

  • Auburn
  • Blacktown
  • The Hills Shire
  • Holroyd
  • Parramatta

Clinical care

We provide clinical care during the day and evening through our team of specialist registered nurses and palliative care doctors. Additionally, the team can provide support via phone or video conference throughout the night. This ensures access to the team 24/7.

Our team will also consult with referring medical specialists and general practitioners (GP) to ensure we deliver the highest standard of care possible.

Support services

Our team includes social workers, an art therapist, and volunteers. We understand that each person’s experience is unique and take care to address their overall comfort.

We can also provide:

  • support on practical issues around finances, accommodation and social support
  • respite or counselling for carers 
  • volunteers for additional in-home assistance 
  • bereavement services.

How to access this program

Our service is available to people over the age of 18 living within the Western Sydney Local Health Districts. The service is free for eligible clients.

Any doctor can refer a patient to this service.

Self-referral to the program can be made by contacting 1300 758 566.

For referrers

Download the Palliative Care referral form

Palliative care volunteers

Our community palliative care service is supported by volunteers who provide support and companionship to palliative care clients and respite for client carers.

If you are interested in getting involved, and can spare a few hours of your time each week, check how you can become a volunteer and help people in your community. See Volunteer with us.

More information

Visit the New South Wales Health website, or the Western Sydney Local Health District website. 


We were awarded a Social Impact Investment Bond to provide this palliative care service in the Western Sydney LHD. Through partnerships with the New South Wales Office of Social Impact Investment Bond, the New South Wales Ministry of Health and the Western Sydney LHD, we developed and launched the service in 2017.

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