If you currently receive services or are a former client, family member, advocate or unpaid carer, the Silver Chain Group welcomes your suggestions on how we can improve our services.
Tell a staff member as soon as possible if you are not satisfied with a service. Or if you have a complaint, please contact:
Western Australia: Telephone our 24 hour Contact Centre or Client Liaison Officer on (08) 9242 0242 or country callers 1300 650 803 (for the cost of a local call) or email firstname.lastname@example.org.
South Australia and Queensland: Telephone our 24 hour Contact Centre or Client Advocate on 1300 364 264 or email email@example.com.
For unresolved complaints or concerns about an Australian Government subsidised aged care residential facility or community care package (eg. Home Care Packages, NRCP etc) contact the Aged Care Complaints Scheme on 1800 550 552.
Calls from mobile telephones are charged at applicable rates.