Cost and Funding options

What are the home care prices?

Home Care Packages are available in four care levels, determined by an Aged Care Assessment Team (ACAT) assessment. Each level comes with a set dollar amount of annual funding.

This funding can be allocated to provide the support services needed to maintain your health, social life and independence.

Other fees and charges

Home Care Packages also include care and package management support. These charges vary depending on your package level and include:

Care management

An essential component of every Home Care Package, care management ensures you receive the appropriate level of support that meets both your current and future care needs. This involves a dedicated care coordinator who will work with you to:

• set up your care and services plan in line with your personal goals and keeping it within your package budget
• coordinate your care and services
• regularly review your care and services plan with you to ensure it suits your needs.

Package management

This fee covers the costs of the general management of your Home Care Package, including:

• management of your package funds
• preparation of monthly statements
• quality assurance and compliance activities.

We recommend that our care coordinators look after your care management, however, we do provide the option to self-manage.

We do not charge any setup or exit fees for Home Care Packages.

Cancellation charges

We understand that sometimes your plans change. If you do need to cancel a scheduled service, please give us at least 24 hours' notice. Otherwise, a cancellation charge may apply.

External providers

We can engage external service and equipment providers on your behalf for a 10% processing fee. This ensures the safety and quality monitoring of your services.

Travel costs

We do not charge a travel cost to come out to your home, or for travel completed within your visit.

What will you need to pay?

There are two different fees that you may need to pay out of pocket to contribute to the cost of your overall care, depending on your circumstances. We'll discuss any contributions you are required to make during the setup of your services. Once you begin your package services we will provide a statement that breaks down your services and contributions.

These contributions include:

Basic daily fee

The basic daily fee is set by the government at a percentage of the single basic age pension. The basic daily fee is added to the government subsidy to increase the funds available to you in your Home Care Package budget.

While some Home Care Package providers charge this as a mandatory fee, we work with you to balance your care needs and package budget, which may mean that you do not need to pay this fee. More information about the basic daily fee is available from My Aged Care.

Income tested fee

The income-tested fee is a co-contribution determined by the Department of Human Services based on your individual assessable income and is therefore different for everyone. It does not include the value of your home or other assets. Unlike the basic daily fee, any income-tested fee contributions do not increase the overall funds available to you in your Home Care Package budget.

To help you understand if you will be required to pay an income-tested fee, you can complete an income assessment form.