Quality and safety performance

Quality and safety performance

We are committed to providing high quality, safe and effective care. Our aim is to provide the World’s Best Care for Every Person, Every time.

The Safety and Quality dashboard below details how we are performing across a range of measures. The data relates to services delivered by Silver Chain in Western Australia, Queensland, New South Wales, Victoria; ACNA and RDNS in South Australia.

All feedback is welcome. If you would like to comment or share your personal experience, please Have Your Say. If you would like to become a Consumer Representative and contribute to Safety and Quality Improvement activities, please register your interest. 

Silver Chain Group Safety and Quality Performance - March 2018

Consumer feedback

We regularly survey clients to seek feedback on the care and services provided and identify where we can improve. We are proud to report high levels of satisfaction as well as the trended information received through our compliments and complaints mechanisms.

  • Of clients surveyed during October to December 2018, we were given a satisfaction score of 96%

Group compliments

group compliments oct dec 2018

This graph represents the number of compliments received each month.

Group complaints

group complaints oct dec 2018

This graph represents the number of complaints received each month.

Client Care

With over 3500+ staff nationally, offering a range of services, the Silver Chain Group team are providing safe and effective care to many clients across Australia every day.

  • 105,599 - the number of active clients we had as of December 2018.
  • 400,000 - the number of hours of service provided between October and December 2018.

Hand hygiene compliance

hand hygiene compliance oct dec 2018

This graph represents the results of Silver Chain Group compliance with the 5 moments of hand hygiene. 

Health care associated infections (HCAI) are a major and growing issue in the quality and safety of health care, in both the hospital and community settings. All Silver Chain Group staff are trained and monitored for compliance with contemporary practices in Hand Hygiene. Additional information and an explanation of the 5 moments of Hand Hygiene can be found on the Hand Hygiene Australia website.


This information is available in other formats upon request. Please contact us on (08) 9242 0242 or 1300 650 803 from country to request an alternative format.

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