Quality and safety performance

Quality and safety performance

We are committed to providing high quality, safe and effective care. Our aim is to provide the World’s Best Care for Every Person, Every time.

The Safety and Quality dashboard below details how we are performing across a range of measures. The data relates to services delivered by Silver Chain in Western Australia, Queensland, New South Wales, Victoria; ACNA and RDNS in South Australia.

All feedback is welcome. If you would like to comment or share your personal experience, please Have Your Say. If you would like to become a Consumer Representative and contribute to Safety and Quality Improvement activities, please register your interest. 

Silver Chain Group Safety and Quality Performance - August 2019

Consumer feedback

We regularly survey clients to seek feedback on the care and services provided and identify where we can improve. We are proud to report high levels of satisfaction as well as the trended information received through our compliments and complaints mechanisms.

Group compliments and complaints

Graph Group Compliments and Complaints Q2.2019

This graph represents the number of compliments and complaints received each month.

Client Care

With over 3500+ staff nationally, offering a range of services, the Silver Chain Group team are providing safe and effective care to many clients across Australia every day.

  • 50,099 - the number of clients actively receiving services nationwide as of June 2019

Palliative Care Outcome Collaborative (PCOC) is a national funded program that supports better patient experience and improves outcomes of care. Silver Chain contributes to PCOC and 2 main outcomes, Responsiveness and Timely Admission, are monitored by the SCG Palliative Service Network as shown in the graphs. The data presented is for the period of July – December 2018, published by PCOC May 2019.


Responsiveness to urgent needs

Graph Responsiveness to urgent needs Q2.2019

This graph represents client unstable (phase of care) for three days or less. This shows our responsiveness to urgent patient needs.


Timely admission to service

Graph Timely admission to service Q2.2019

This graph represents the time from date ready for care to episode start. This shows how ready Silver Chain is to commence service.


This information is available in other formats upon request. Please contact us on (08) 9242 0242 or 1300 650 803 (from country areas) to request an alternative format.

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