Our innovative Contact Centres in Perth and Adelaide play key roles in the ability of our entire team to provide you with the best possible care.
We provide clients, hospitals, carers and state health departments with a direct link to over 20 services provided by our organisation nationally, 24 hours a day, seven days a week.
If you are a new client, our referrals team will be your first point of contact. They will connect you with our service teams, who will collaborate with you, your family and operational staff, to ensure all the important information is fed to the relevant contacts concerned with your care.
Our highly skilled team is here to support you, our staff and other service referrers, by performing three critical functions; referral intake, data entry and answering general enquiries. Operating 24 hours a day, seven days a week, we can answer any call, from any state, at any time.
Changes as result of the Commonwealth Government’s Aged Care Reforms is shaping the role our Contact Centres now and into the future. Ultimately aimed at helping you navigate the aged care environment, we will empower you to make the right choices for your health care needs.
Last financial year, our Contact Centres handled 775,000 client calls and processed 72,500 referrals. We participate actively in benchmarking through the Auscontact Association and we are proud to have had several individuals and both Contact Centres recognised in the association’s annual awards, including winning the SA Contact Centre of the Year award in our category for the second year running.
So whether it’s assisting the evacuation of vulnerable clients during a bush fire emergency or ensuring Mrs. Jones received her domestic assistance visit at a convenient time; we’re always here, ready to help.