Client Information

What is a ComPack?

ComPacks is short for Community Packages. It is a time limited package of care that assists patients who need case managed support to go home safely from hospital.

It provides individually planned services to support you in the recovery period following a hospital stay and may include assistance with:

• household chores;
• access to transport;
• personal care;
• social support; and other services as required

The aim of a ComPack is to provide care while you recover, with an aim to help you to maintain or regain your independence in the home.

Can I get a ComPack?

A ComPack is not for everyone. You are eligible for the ComPacks program if you are:

• in a participating NSW public hospital; and
• assessed by the hospital as requiring case management and a combination of at least two community services to safely return home from hospital.

If you are receiving a CACP / EACH or HACC service the hospital team will liaise with the provider to identify any short term changes to your care.

The hospital team assess patients, determine eligibility and discuss the program before making a referral. They then work with the Case Manager, you and your family or representative to determine the best approach to care. The majority of assessments are done before patients go home.

Who delivers the service?

A Silver Chain Case Manager will work with you to plan the ComPacks service. They will refer to local service providers to deliver the care and will monitor your progress. The Silver Chain Case Manager will maintain contact through the package to monitor your progress and ensure that services remain appropriate to your changing needs.

How much will I pay?

A nominal fee of $10 per week is charged for a ComPack; however you will not be refused service if you are unable to pay.

What happens after the ComPack?

Before the ComPack ends the Case manager will work with you and your family as appropriate to determine any ongoing needs. As a ComPack is only a short term service, if ongoing support is required, a referral to other services may be required. In some instances there can be a waiting period for ongoing services.