Contact Us
Silver Chain's Customer Centre is available 24 hours a day, seven days a week for all services, locations etc by calling:
|
General enquiries Street and postal address Silver Chain House6 Sundercombe Street Osborne Park WA 6017 ABN 77 119 417 018 Referral for services Recruitment |
Donation enquiries Telephone (08) 9242 0233 Client liaison Carole Harris or Peter Biggins Media Susanna Wolz 0448 792 976 Telephone (08) 9242 0242 Facsimile (08) 9242 026 |
Feedback
We welcome feedback from you and your family as it helps us to improve our services. Our Client Liaison Officer represents the interests of people who receive our services and is also responsible for managing complaints. You should never feel hesitant about making a complaint or fear that it will result in removal of services.
If you have feedback about our services or wish to let us know how we could improve, there are several options available to you:
• Tell the Silver Chain employee who visits you.
• Contact our Client Liaison Officer via phone (08) 9242 0242 or email clientliaison@silverchain.org.au.
• Talk to our Customer Centre on (08) 9242 0242.
• Write to the Chief Executive Officer at Silver Chain, 6 Sundercombe Street, Osborne Park WA 6017.
Alternatively you may contact an independent advocacy agency:
• Advocare Inc on (08) 9221 8599 or country Freecall™ 1800 655 566.
• People with Disabilities (WA) Inc on (08) 9386 6477 or country Freecall™ 1800 193 331.
• Health Consumers Council WA on (08) 9221 3422 or country Freecall™ 1800 620 780.
For unresolved health and disability complaints you can also contact the Health and Disability Services Complaints Office on (08) 9323 0600 or country Freecall™ 1800 813 583.
For unresolved complaints or concerns about an Australian Government subsidised aged care residential facility or community care package (eg CACP, EACH, CDC, NRCP etc) contact the Aged Care Complaints Scheme on 1800 550 552.
Interpreter service:
A 24 hour telephone interpreter service is available by calling 131 450 from within Australia or on +61 3 9203 4038 if you are calling from overseas. This is an invaluable service for people who do not speak English as their first language.