Consumer Participation Framework

 

Silver Chain is committed to involving the people who experience Silver Chain's services in the planning, delivery, research and evaluation of our services.  Our Consumer Participation Framework establishes the legitimacy of consumer participation as an integral part of Silver Chain business.  It ensures consumers are being involved in decision making about their own care, service planning, service design, policy development and quality improvement.  Without information and feedback from our consumers, we would be unable to tailor our services to meet their ongoing needs. 

If you are a consumer of Silver Chain's services and would like to participate or learn more about consumer participation in Silver Chain please contact our Client Liaison Officers at Silver Chain via (08) 9242 0370.  If you would also like a hard copy of the Consumer Participation Framework please also contact Our Client Liaison Officers.

To find out more about Silver Chain's Consumer Participation activities please see below-

Summer 2011 Link article 'Consumer Participation - Aged Care Reform'.   The Federal Minister for Mental Health and Ageing, Mark Butler, will be travelling throughout Australia to hold conversations with people, their families and carers about ageing.  The conversations, continuing until December 2011, are supported by COTA Australia.  This comes as a response to the independent Productivity Commission's final report into the aged care system - 'Caring for Older Australians'.  To find out more please click here.

Spring 2011 Link article "Consumer Participation Activities".  We've recently held focus groups in Perth and Bunbury which provided us with vital information to help us develop Consumer Directed Care packages, a new service for which we are hoping to secure funding for.  To find out more please click here.

Winter 2011 Link article "Consumer Participation Framework".  With our Consumer Participation Framework now available to download from www.silverchain.org.au/consumerframework, we would like to thank our Link readers who assisted us by reviewing the draft framework.  To find out more please click here.

Summer 2011 Link article "We Need Your Help".  We asked our readers of the Summer 2010 Link to assist us in reviewing the draft Consumer Participation Framework.  To find out more please click here.