Your Feedback
We welcome feedback from you and your family as it helps us to improve our services. Our Client Liaison Service represents the interests of people who receive our services and is also responsible for managing complaints.
If you have feedback about our services or wish to let us know how we could improve, there are several options available to you:
- Tell the Silver Chain employee who visits you.
- Telephone our Customer Operations Centre on (08) 9242 0242 or country callers on 1300 650 803 (for the cost of a local call).
- Write to the Chief Executive at Silver Chain, 6 Sundercombe Street, Osborne Park WA 6017.
Alternatively you may contact an independent advocacy agency:
- Advocare Inc on (08) 9221 8599 or country Freecall 1800 655 566.
- People with Disabilities (WA) Inc on (08) 9386 6477 or country Freecall 1800 193 331.
- Health Consumers Council WA on (08) 9221 3422 or country Freecall 1800 620 780.
For unresolved health and disability complaints you can also contact the Office of Health Review on (08) 9323 0600 or country Freecall 1800 813 583.
Client Liaison - Advocacy and Understanding
Silver Chain's Client Liaison Service provides advocacy, complaints monitoring and general support for clients and carers, including family and friends who have any feedback regarding the services you receive from us.
Community enquiries about our services are welcome and we are happy to visit community groups and forums to promote the services that Silver Chain offers. If you belong to a group that is interested in participating please call our Client Liaison Service on (08) 9242 0242 or country callers on 1300 650 803 (for the cost of a local call).
Your feedback is important to us. Whether positive or negative we want to hear from you. If you have a positive experience we also would like to know so that we can provide feedback to staff.
One of our Client Liaison Officers are available to visit you in your own home, or if you are a resident at one of our residential care facilities they can listen to your feedback and generally assist in assuring that services provided are meeting your needs.