• On the first visit to your home we need to undertake a safety and risk assessment.  Please assist us by signing the assessment form and working together to make any changes necessary.
• All dogs must be restrained.  We realise most dogs are friendly but your dog could react unexpectedly to a stranger entering your home, especially if you are receiving personal care.
• Refrain from smoking while we are in your home.  If you must smoke, please do so in an area not used by us.
• Leave a welcome light on outside if you are expecting an evening visit from us.
• Ensure we have enough space to use the proper equipment.
• To prevent slips, trips and falls, ensure steps are in good condition, rugs and mats are flat and stable and cords are not across walkways.
• To control infection, ensure we have access to water and a clean towel to wash our hands.
• Ensure all electrical devices or equipment we use such as mops, buckets and vacuum cleaners are in good working order.
• All cleaning products must be in their original labelled containers, stored safely and be appropriate for our use.