Ensuring Service Quality

 

 

Silver Chain is committed to providing the best possible service to meet your needs.  This means that we are continually trialling new models of care and evaluating new and existing services.  Your participation in surveys about your needs, our services and studies that examine the outcomes of care, will help us to ensure your needs are met with services of the highest quality.

 

Silver Chain will respect your privacy and take every care to ensure your personal information is kept secure and not used inappropriately.  We routinely collect and use personal information to ensure the delivery of appropriate, timely and quality health services.  As part of service planning and evaluation, Silver Chain routinely uses de-identified client and service information.

We seek to protect your privacy in accordance with the National Privacy Principles within the Privacy Amendment (Private Sector) Act 2000 (Privacy Act).  Further information is available within our Privacy Statement.